FAQ

Below you will find information on how to place an order through our website:

1) Select the items you want in the cart
2) Fill in your contact details and delivery address
3) Submit the order
4) A pre-order confirmation will be sent to your email
5) Item picking takes place within 1-3 delivery days
6) A final confirmation of the items will be sent to your email
7) Finally, you will receive a notice by SMS or email regarding the delivery of your order

We ship your delivery with Bring, which allows one package up to 20kg. Via Bring, it takes about 2-4 business days to your nearest service point, and more information about pickup will be sent via SMS or e-mail.

When the goods are picked and packed, we make sure that the correct items and quantities match your order. If there is an error with your order, please contact us within 48 hours. We will recommend that you either exchange the items or receive a refund depending on the product.

If you have ordered items that are temporarily out of stock, the items will be automatically removed from your order. After that, your bank will change the reserved amount to the newly updated amount, which may take up to 3 business days. Customers who have already paid will receive an additional refund notice, which may take up to 5-10 business days depending on the bank.

If you buy, for example, a carton, we may be able to offer a 5% discount depending on the type of product you are interested in. For specific inquiries, please contact customer service.

If you are allergic to any sensitive substance, we refer you to the product page for full product ingredients.

We aim to respond to your message as soon as possible. Thank you for your patience and understanding!

Absolutely! For purchases over 888kr, you can collect your order with no extra fee. Please contact customer service to arrange the day and time for pickup.

For purchases under 888kr, we charge a picking & administration fee of 39kr

We useBringfor delivery, and we only handle goods weighing up to 20 kg. Online orders are limited to dry goods that do not require refrigeration. The delivery time for Bring is generally 2-4 business days, and the pickup location (usually the nearest Bring pickup point to your delivery address) and time will be sent to your mobile phone by SMS.

When packing, we double-check the order to minimize errors. If the items in your package are incorrect, please contact us within48hours of receiving the goods so we can verify it. Once verified, we will arrange an exchange, refund, or other appropriate remedy.

If the item you pre-ordered was not shipped because it was temporarily out of stock, we will remove it from your order. The bank will adjust your prepayment at the time of ordering to our updated amount, and customers who have already paid will receive the corresponding refund. The refunded amount is generally returned to your payment account by the bank within 5-10 business days.

Because our online and offline stores use two different systems, the membership card from the physical store cannot currently be used in the online store.

The ingredients information is listed on each product page for customers to reference.

Once we confirm receipt of your payment, the system will automatically send the electronic invoice and order confirmation information to your email. After that, you can choose to download the electronic invoice or print it yourself. In some cases, the email containing the electronic invoice may be classified as spam, so please check your spam folder in case you cannot find the email with the electronic invoice.

7. Can I pick up my online order myself at the Great China supermarket store?

Yes! Orders over 888kr qualify for free pickup service.Please contact our website customer service and let them know the specific pickup date and time.For orders under 888kr, you need to pay an additional service fee of 39kr