Refund Policy
If there is a defect in any item, or if an item is missing, the Customer must contact Oriental Shop customer service immediately. If an item is missing or damaged, the incorrect item will be credited. Oriental Shop's liability is limited to the value of the item, as well as any return shipping costs. Refunds will be made within 30 days. The refund will be made to the Customer via the payment method selected by the Customer, provided that no other agreement has been made or that there are obstacles to such a refund.
In accordance with applicable consumer protection laws, the Customer has the right to withdraw from the purchase agreement (exercise the Customer's right of withdrawal) within 14 days from the day the Customer receives the item, or a substantial part of it.We ask you to note that the right of withdrawal does not apply to food products or to the purchase of an item that, due to a broken seal by the customer, cannot suitably be returned for health or hygiene reasonsl. Right of return applies only to products that are not considered food products. Right of return 14 days after the order is received. The product must be in unchanged condition in its original packaging, with any accessories. The right of withdrawal applies provided that the item is in substantially unchanged condition and that no seal has been broken.
If the Customer wishes to exercise the right of withdrawal, it is sufficient for the Customer to send a notice to Oriental Shop (for example by letter or email) stating that the Customer wishes to exercise the right of withdrawal, or to return the item before the deadline expires. Notice of exercising the right of withdrawal should be sent to: kundservice@orientalshop.se
The Customer must state their name, address, and other relevant information, such as the order number and name of the item, in the notice. If the Customer does not wish to use any of the above-mentioned options to submit their notice, the Customer may use the standard form for exercising the right of withdrawal provided by the Swedish Consumer Agency.
Oriental Shop will refund the amount as soon as possible, no later than 30 days from the date Oriental Shop received the returned item or the Customer has shown that the item has been sent back, for example by a drop-off receipt. The refund will be made to the Customer via the payment method selected by the Customer, provided that no other agreement has been made or that there are obstacles to such a refund. teemji.se has the right to deduct any reduction in value from amounts refunded. Reduction in value occurs when the item has been used more than is necessary to determine its characteristics. If the item is returned damaged, without its original packaging, or if it has otherwise been used so that the right of withdrawal cannot be applied, the returned item will not be refunded and the buyer is responsible for return shipping costs and any reshipping if the item is desired back.
When a refund is planned, the amount will be refunded within 3-5 business days to your respective bank. Please contact us if you have any questions regarding your refund.
Claims
The right to claim covers goods that are defective under applicable consumer protection laws. A customer who wishes to assert a defect in a ordered item should contact Oriental Shop as soon as possible after the defect has been discovered via the contact methods stated on the Website. Claims made within two months from the time the Customer discovered the defect are always considered to have been made in time. The Customer has a 3-year right to make a claim on goods purchased on the Website.
Teemji covers the return shipping for approved claims.
When the claimed item has been returned and the claim approved, Oriental Shop will compensate the Customer in accordance with applicable consumer protection laws. Oriental Shop aims for this to happen within 30 days from the date Oriental Shop received the claim, but it may take longer depending on the nature of the item. Oriental Shop reserves the right to رفض a claim if it turns out that the item is not defective under applicable consumer protection laws. In claims, Oriental Shop follows guidelines from the National Board for Consumer Disputes, see ARN. More information is available from the Swedish Consumer Agency.